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Terms & Conditions

  1. Introduction a. Hell Tap Entertainment LTD trading as FireTap Games (“FireTap Games,” “we,” “us,” or “our”) is committed to providing quality products and services to our customers. These Terms and Conditions (“Terms”) govern your use of our website (the “Website”) and the purchase and use of our products (“Products”). b. By accessing the Website and/or purchasing our Products, you agree to be bound by these Terms. Please read them carefully. If you do not agree with these Terms, you should not use the Website or purchase our Products.
  2. Orders a. By placing an order through our Website, you are making an offer to purchase the selected Product(s) in accordance with these Terms. b. All orders are subject to availability and acceptance by us. We reserve the right to refuse or cancel an order at any time, for any reason, including but not limited to limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified with the payment.
  3. Prices and Payment a. The prices of our Products are displayed on the Website and are subject to change without notice. b. Payment for the Products and any applicable delivery charges must be made at the time of placing the order. c. All payments are processed securely. We accept the payment methods specified on the Website. You must provide accurate and complete payment information. d. If there is an error in the pricing or description of a Product, we reserve the right to cancel or refuse the order, even if it has been confirmed and payment has been processed. In such cases, we will provide a full refund.
  4. Delivery a. We will deliver the Products to the address specified in your order. b. We aim to deliver the Products within the estimated timeframes provided on the Website. However, these timeframes are indicative and we cannot guarantee delivery within the specified timeframe. c. Risk of loss or damage to the Products passes to you upon delivery.
  5. Returns and Refunds a. Customers may be eligible for returns and refunds. b. If the purchase was a physical product and not a downloadable product, customers have 14 days to request a refund, providing that the product is in pristine condition and not opened, damaged, or otherwise tampered with. c. Customers must contact us by email within 14 days of purchase to initiate a refund request. d. After approving the refund request, customers must pay the delivery costs to send the product back to us. We will not refund any costs relating to the delivery of the product. e. We will not accept any return or refund unless it is initiated by the person who originally purchased the product. f. We will not refund the product if we do not receive the item in its original condition.
  6. Repairs and Replacements a. If a customer discovers a manufacturing fault upon opening the product, they may be eligible for a repair or replacement. b. This provision is not valid if the customer accepted the item (having had enough opportunity to inspect it) or if the fault is the result of the user altering the item or wear and tear. c. After 6 months of purchase, we will ask the customer to provide proof that the item was faulty at the time of purchase. d. A proof of purchase will be required. e. Repairs and replacements are only available to the person who originally purchased the product. We will not accept any return or repair initiated by a third party. f. Customers will be responsible for paying the shipping costs of the item to us for repair or replacement. g. Customers must pay the delivery costs of shipping the repaired or replaced item from us back to the customer. h. If we cannot repair or replace the faulty item, we will refund the full purchase price, excluding any shipping costs paid by the customer.
  7. Product Descriptions and Accuracy a. We make every effort to ensure that the descriptions and images of our Products on the Website are accurate and up to date. However, we cannot guarantee that the information is error-free or complete. b. The colours and appearances of the Products may vary slightly from the images shown on the Website due to various factors such as monitor settings and lighting conditions.
  8. Import Duty a. It is possible that your order may be subject to import duties and taxes which are levied when the Products reach specified destinations. Unless we expressly state otherwise, you will be responsible for payment of any applicable import duties and taxes or similar. Please note that we have no control over these charges and cannot predict their amount.
  9. Ownership of Products a. You will become the owner of the Products when they have been delivered to you. b. Once Products have been delivered to you, they will be held at your risk, and we will not be liable for their use, loss, or destruction.
  10. Communications a. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on the Website. For contractual purposes, you agree to this electronic means of communication, and you acknowledge that all contracts, notices, information, and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. b. All notices from you to us must be in writing and sent by email to [email protected]. Our contact details can be found on the Website. All notices from us to you will be displayed on the Website from time to time or sent by email, registered post, or airmail to any address provided by you to us. Notices will be deemed received immediately when posted on the website, 24 hours after an email is sent, 3 business days after the date of posting of any letter by registered post, and 10 business days after the date of posting if sent by airmail. If a notice is deemed to have been received after 4.00 pm (local time of the recipient) on a business day or on any day that is not a business day, it shall be deemed to have been received at 9.00 am (local time of the recipient) on the next business day.
  11. Contractual Binding The Contract is binding on you. You may not transfer, assign, or otherwise deal with any of your rights or obligations arising under the Contract.
  12. Invalidity If any of these Terms or any provisions of a Contract are determined by any competent authority to be invalid, unlawful, or unenforceable to any extent, such term, condition, or provision will, to that extent, be severed from the remaining terms, conditions, and provisions, which will continue to be valid to the fullest extent permitted by law.
  13. Entire Agreement These Terms, together with our Privacy Notice and any other document expressly referred to in these documents, constitute the whole agreement between us and supersede any previous arrangement, understanding, or agreement between us, relating to the subject matter of any Contract. We each acknowledge that, in entering into a Contract, neither of us relies on any statement, representation, assurance, or warranty of any person (whether a party to that Contract or not) other than as expressly set out in these documents. Nothing in this clause shall limit or exclude any liability for fraud.
  14. Waiver Failure or delay by us in enforcing or partially enforcing any provision of a Contract shall not be construed as a waiver of any of our rights under the Contract. Any waiver by us of any breach of, or default under, any provision of a Contract by you shall not be deemed a waiver of any subsequent breach or default and shall in no way affect the other terms of the Contract.
  15. Amendments We have the right to revise and amend these Terms from time to time. The latest version of these Terms will be available on the Website. You will be subject to the policies and Terms in force at the time that you order Products from us.
  16. Rights of Third Parties No term of any Contract shall be enforceable under the Contracts (Rights of Third Parties) Act 1999 by a person who is not a party to the Contract.
  17. Governing Law and Jurisdiction To the fullest extent permissible, any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims) will be governed by English law and subject to the exclusive jurisdiction of the courts of England.
  18. Complaints We strive to provide the best possible service. However, if you have any concerns about the service you have received, you can make a complaint to us at [email protected].